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FREQUENTLY ASKED QUESTIONS

Need assistance? You can check out our answers to some of the most frequently asked questions below. It’s important to us that you have the knowledge and understanding you need to make an informed decision about your purchases. If you can’t find the answer to your question here, get in touch with us to our email ajcanvasprints@gmail.com.  We’d be glad to assist in any way we can.

Do you offer custom sizes?

Yes, we do. Just send us an email at ajcanvasprints@gmail.com for more details.

Do you send any previews before payment?

No, we do not. The preview is sent within 4 to 6 business days from confirmed payment. 

How do I add my personalization?

After you make the purchase, send us an    email at ajcanvasprints@gmail.com with your print details. 

Do you offer expedited shipping?

Yes, you can choose the expedited option during checkout.

What is your return policy?

No refunds or exchanges are available on personalized items. However, we do offer a new product if you receive your package damaged during the shipping. Please contact us at ajcanvasprints@gmail.com with photos of the damaged package and product if something like this happened to you. 

Your 100% satisfaction is our first priority and we want to make it right.

Which payment options do you accept?

We accept the majority of debit/credit cards (that go charged thru Stripe) and PayPal. 

How can I receive a discount?

You can subscribe to the AJ Canvas Prints email list and receive a discount for your first purchase.

How long does it take to ship?

Once the proof is approved, it will take between 5 to 10 business days to ship according to the time of the year and how busy the season is.

What if I do not like the preview?

AJ Canvas Prints will create the preview for you until you like it. If in the end we can not agree, a 15% fee will be retained before making the refund to you. 

Is the shipping safe for all your products?

Canvas Wraps, Framed Prints & Wood Prints are wrapped with bubble and shipped in a strong cardboard box for maximized protection. 

The paper prints are rolled and shipped in a round box to keep them safe. 

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