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©2020 by AJ Canvas Prints

You Asked, We Answered

FREQUENTLY ASKED QUESTIONS

Need assistance? You can check out our answers to some of the most frequently asked questions below. It’s important to us that you have the knowledge and understanding you need to make an informed decision about your purchases. If you can’t find the answer to your question here, get in touch with us to our email ajcanvasprints@gmail.com.  We’d be glad to assist in any way we can.

DO YOU OFFER CUSTOM SIZES?

Yes, we do. Just convo us for details

at ajcanvasprints@gmail.com

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, PayPal Credit and majority debit/credit cards.

WHAT IS YOUR RETURN POLICY?

No refunds/exchanges are available on personalized or customized items. 
We do offer a new product if you receive your package damaged during the shipping. Please send an email with photos of the damaged item to ajcanvasprints@gmail.com.
Your 100% satisfaction is our first First Priority - if you are not happy for any reason we want to know and will make it right.

HOW LONG DOES IT TAKE TO SHIP?

Once the proof is approved, it will take between 5 to 10 business days to ship according to the time of the year and how busy the season is.

HOW DO I ADD MY PERSONALIZATION?

Choose the size and style option you want, purchase the print  and send us an email with your photo, words o any other details to ajcanvasprints@gmail.com 

I NEED MY ITEM IN A HURRY. CAN YOU SHIP IT FASTER?

Yes, we can ship it faster with an extra fee. Just choose the express shipping option at the check out.

DO YOU SEND PROOFS BEFORE PAYMENT?

No, we do not. The proof is sent out within 4 to 6 business days from confirmed payment.

HOW CAN I RECEIVE

A DISCOUNT?

Subscribe to AJ Canvas Prints VIP email list to receive 10% off your next order.

WHAT IF I DO NOT LIKE THE PROOF?

AJ Canvas Prints will work with you until you will like the proof. If in the end, we can not agree on the final proof, a 10$ fee will be retained after making the refund to you.